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Question

Message sending cap on the Essentials plan?

  • February 17, 2023
  • 1 reply
  • 27 views

Hi there, I saw that the Essentials plan includes Unlimited API Calls, but does it also include unlimited message sends? 

 

I realize I would be charged additional fee’s go going over my allotted messages, but wondering if there is a cap. Thank you! 

1 reply

Customer.io
  • Scholar
  • 11 replies
  • February 17, 2023

Hi there,

Great to see you posting this question in the Community! 

The Essentials plan has a monthly limit of 1,000,000 messages. This should give you plenty of space to send as much as you need without incurring overages, but if you do exceed the limit, the overage charge is relatively low at $0.00012 per message. This equates to $120 per additional million, if that helps you plan better! 

Please be assured - we would never cut you off for exceeding the limit so don’t feel like the cap is going to limit your plans in any way!

Hope this helps explain things :) 


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