I have a campaign that is fine for customers to travel down twice but I do not want them to receive the comms a third time. Is there a way of doing this?
I was thinking I’d input logic so that customers who have received the emails more than once will not receive them again but not sure if this can actually be done.
You probably already tried setting up such a condition on this particular email in your workflow? This way the email is only sent if it has not been sent before (even as part of a user moving through the same journey before).
But if I read you correctly, you are looking for a mechanism that allows you to check if it has been send more than once.
If this is the case, I would try the following workaround:
you could even limit the timeframe to 2 times during a certain number of weeks
in your campaign, set us a condition on the email step as shown in the 1st screenshot, but make it a “not in segment xy” condition and use the segment that you just created
Hope that helps!
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