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Question

Integrating Twilio Link Shortening


  • Novice
  • 1 reply

Is there any plan to integrate Twilio Link Shortening into Customer.io? It would be a huge time saver as we could then use dynamic links in the SMS, and Twilio would automatically handle the longer links.

The POST request contains the required `To`, `ShortenUrls`, and `MessagingServiceSid` parameters, and the `Body` parameter contains a long link (not shortened).

 

3 replies

Byron
  • 68 replies
  • May 22, 2024

Hello,

Byron here from the Customer.io technical support team. We have a request open with our product team asking for a link shortener integration for SMS, so I’ve added your “vote” to the request. I also included a link back to this post in the request so if there is any movement on the request, we can reach back out to keep you updated.


  • Author
  • Novice
  • 1 reply
  • May 22, 2024

Thanks Byron! Twilio seems like a really easy solve as they have done all the actual work, you just need to update the header from my understanding. 


  • 7 replies
  • July 12, 2024

@Byron please add my vote as well. Preferably with an option to use custom short link as well for these.

 


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