Hi Daniel, 

Ryan here from the Technical Support team at Customer.io. I’m not sure exactly what could be happening here, but happy to jump into some troubleshooting with you.

• What version of our React Native SDK are you currently using?
• How are users identified in your app? Based on whether you’re using email, id, or cio_id, that’s the value you'll need to direct your messages to. The message won't be delivered if your site/app doesn’t identify people using the value you select.
•  is there any in-app activity in your app's logs? You can enable logs by setting the configuration logLevel to debug. Here are the steps for doing this: https://customer.io/docs/sdk/react-native/updates-and-troubleshooting/troubleshooting/#capture-logs. Share the logs with us and we’ll be happy to take another look!

We’ll keep an eye out for this information Daniel and figure out a way for you to get these messages through!

Thanks,

Ryan

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Hi Ryan,

-My SDK is in version 3.1.3

-I am identifying my user with the following method: CustomerIO.identify(user?.email, { first_name: user?.profile?.firstName });

-About the logs, using the app with release.debug through the emulator, the inapp works normally, but when I use the apk file, and install it both on the emulator and on a physical device, the inapp does not arrive.

Hi Daniel,

I’m sure you’ve seen this already, but for others that happen upon this thread, we’ve identified a bug here, and we’re currently working on a fix for this (

)

Thanks for your patience as we get this fixed!

Ryan