How does conditions in a workflow work?

  • 27 September 2023
  • 1 reply


I have a question regarding the Time Delay step for a workflow I created. In the screenshot above, at the Time Delay step, it says that ‘Only wait if the condition is met’. What happens to the users who don’t meet the condition? do they move to the next step or do they stay stuck at this step?

Similarly, if I add condition to the message step - I understand that the message will only be sent to the people who meet the conditions, but what happens to the people who don’t? Do they exit the flow or do they move to the next step?

1 reply

Userlevel 4

Hey Shalini,

in both cases the users will move to the next step, they do not exit the campaign 😉


Hope that helps,