Would love to automate sending times based off of best and most efficient times for my users, can I do this within Customer.io?
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Does Customer.io support Send Time Optimization (STO)?
Best answer by aaron
Hi Alisha!
Thanks for reaching out here in the Customer.io community :) While Customer.io does provide the ability to schedule messages to send a customer’s time zone, providing send time optimization based on historical engagement data is not something that is currently available.
That’s a really neat idea and it’s actually one that we have an open feature request for! I’m happy to add your inquiry about this as feedback there.
I hope that helps to provide the confirmation you were needing, Alisha. Please don’t hesitate to reach out if you have any further questions or feedback! I hope you have a great weekend.
Hi Alisha!
Thanks for reaching out here in the Customer.io community :) While Customer.io does provide the ability to schedule messages to send a customer’s time zone, providing send time optimization based on historical engagement data is not something that is currently available.
That’s a really neat idea and it’s actually one that we have an open feature request for! I’m happy to add your inquiry about this as feedback there.
I hope that helps to provide the confirmation you were needing, Alisha. Please don’t hesitate to reach out if you have any further questions or feedback! I hope you have a great weekend.
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