I’d like to set up universal links but am having issues doing so. I’d like to route universal links my app but they do not always link to the person’s device no matter how I configure them. Am I missing something? or is there a workaround I can do to make this possible?
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Can I set up universal links?
Best answer by katie_judd
Hi Jeff, thanks for posting in the Customer.io community!
Universal links can be used within Customer.io, but you’ll need to make sure that two things are set:
- that the liquid link_id={% cio_link_id %} is being added as a parameter to the link
ex: https://customer.io/docs/?link_id={% cio_link_id %} - and that the class ‘untracked’ is being included either within the individual link settings, or a as a setting for the message being sent.
From there, you’ll need to make sure that your app retrieves the generated link id and include that within the POST request back to your Customer.io account so that we can properly attribute the click.
If you’re still running into issues, please reach out to support from your account and we’ll be happy to take a closer look for you.
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