Broadcasts are hung: Status "Sending" but emails are not reaching recipients

  • 30 December 2023
  • 1 reply

Hello, it is the 1st time it happens in 2 years using

I sent a broadcast for 4 recipients to test before sending to all customers. The broadcast's state is "Sending", but task is not completing for more than 2 hours now, recipients are not receving any email.

Moreover, I noticed that a daily exporting task, is still Queued for 12 hours now..

Anyone facing the same issue? Opened a ticket iwh tsupport, but not getting feedback..

Marc C.

1 reply

Userlevel 3

Hi there! I believe our Technical Support team can take a closer look at this. I’ve reached out via message to get some details to pass along.