Question

Transactional Emails Not Showing in 'Sent'

  • 16 August 2023
  • 2 replies
  • 36 views

Hi there - 

I just launched my first transactional email, and I’m not consistently seeing them posted to the ‘sent’ section of the app. I can confirm that the emails are being sent, but in customer.io, I don’t see them as sent every time.

Any idea what could be going on here?


2 replies

Userlevel 2

Hi Jake,

Byron here from the CIO technical support team. Could you take another look at your transactional emails and see if they display on the sent page now? We had a minor UI issue earlier preventing some messages from displaying. If you still can’t see your messages, would you mind email support at win@customer.io so we can take a closer look?

Thanks!

They’re there now! Thanks Byron!

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