Hello everyone,
I have some of my users who don’t receive our emails. They directly go to “Suppressed” status with the following description: “not delivered because a previous message to recipient bounced or was marked as spam”.
![](https://uploads-us-west-2.insided.com/customerio-en/attachment/55a3e488-ca4d-46c6-90b6-afa2e221a6fa.png)
That is a problem especially for transactional email and “rest password” email. Some users can’t receive emails.
Is there any solution to avoid suppressed status, or to change it ?
Thanks
Thomas
Best answer by LiviaSarban
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