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Possible to retract an email?

  • 6 April 2022
  • 1 reply
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  • Anonymous
  • 0 replies

Is it possible to retract and email sent from Customer.io? I need to unsend a message ASAP.

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Best answer by Anonymous 6 April 2022, 10:08

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Hi Jordan,

Thanks for reaching out.

Unfortunately, it's not possible to retract a message once it's been delivered to the email service provider. I did want to note that the one thing we could help with in some situations, is that we could stop the queue for any messages configured to send with a limit. Doing so would prevent any new messages from being sent, but once delivered we can not retract a message. In this case, I do not see that your latest send had a message limit applied.

I'm sorry I don't have better news for you today.

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