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Emails aren't displaying properly for Outlook users?

  • 2 October 2023
  • 1 reply
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We built our email templates in Customer.io using HTML. They’re not displaying properly for Outlook users. Is there a fix for this?

 

Related: Do emails built in Customer.io’s drag-and-drop template builder display properly in all email clients?

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Best answer by Felix 4 October 2023, 00:56

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Userlevel 4

Hey abelford, 

it is a comman issue that emails in Outlook are partly displayed wrong. Even though Microsoft is rolling out a a better way to display emails with the newest App based on OWA this will take ages.

Customer.io is using the BEE editor, which will create code that will display your email correctly in almost all Outlook clients.

If you are missing some features there you can also create an account for free on beefree.io or use stripo.email (I personally would prefer Stripo for this) where you can create HTML elements via drag&drop and copy/paste the code (don't forget to inline the CSS!).

For more information about Outlook emails check

https://www.emailonacid.com/blog/article/email-development/how-to-code-emails-for-outlook-2016/ (how to fix issues manually)

and also

https://www.caniemail.com/ (overview of elements that are not displayed in certain clients, including Outlook)

 

Hope that helps, 

Felix

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