People who just signed up for our newsletter via our webform
When any of these folks receive emails, they can use the Unsubscribe link to unsubscribe from communications. But only users in #1 can fully delete their account (i.e. we will have no record of their email address anymore - it’s fully redacted).
What about users in #2? Can they fully delete their email address from our records? Does CIO support that out of the box, or would we have to provide them a separate link/flow?
Maybe higher level...what have other folks done here? What are best practices?
Thanks, TOM
Best answer by boostmyemail
Gotcha, I’d automate that sucker so fast myself, I hate manual stuff like that 😅
As far as users deleting their account, there isn’t anything out of the box that does that, but you could set up a campaign that does it for you. You would need a form on your site that’s a deletion request, which would trigger a campaign where you can delete users using a webhook and the api https://docs.customer.io/journeys/deleting-users/#delete-people-via-api
That part is a tad technical if you haven’t done it before (I have to kind of re-teach myself each time because it’s not the most frequent thing) but it’s easy enough to figure out.
Right, yes, they just manage it through the Customer.IO subscription center. Basically when they sign up for the newsletter, I add them to our Customer.IO list (I currently do it manually, and will automate it if it becomes more of a chore).
Gotcha, I’d automate that sucker so fast myself, I hate manual stuff like that 😅
As far as users deleting their account, there isn’t anything out of the box that does that, but you could set up a campaign that does it for you. You would need a form on your site that’s a deletion request, which would trigger a campaign where you can delete users using a webhook and the api https://docs.customer.io/journeys/deleting-users/#delete-people-via-api
That part is a tad technical if you haven’t done it before (I have to kind of re-teach myself each time because it’s not the most frequent thing) but it’s easy enough to figure out.
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