Skip to main content
Solved

Can Gmail and Customer.io run in parallel?

  • 28 March 2023
  • 1 reply
  • 252 views

Hi Community!

I’m brand new to Customer.io, apologies if this is frequently asked.

 

My domain is currently setup with Google Workspace, however, I would like to use the same domain with Customer.io for sending emails, although since the instructions for configuring a new domain on Customer.io instruct me to add additional MX records for my domain, which I thought was a no-no.

 

Is this the case, will adding the additional MX records break anything? Am I able to run Google Workspace / Gmail in parallel. or should I purchase a separate domain specific to mail with customer.io? 

Hey Adam,

When you verify your domain for sending emails from Customer.io, we ask that you place our required DNS records in your account-specific subdomain and should not affect your regular email sending from your Google workspace. 

 

This section of our help documentation on domain authentication goes over this in more detail: https://customer.io/docs/authentication/#we-will-not-take-over-your-root-domain. 

 

Hope this is helpful in clarifying this! :)

Reply


Terms & ConditionsCookie settings