However, after a user logs out of my app I’m calling _cio.reset() (documentation) and I can’t get this to work. I also don’t understand how to troubleshoot this.
Here is the code (tag) I’m firing in GTM … is this code correct?
It appears to be firing properly where I want it (on the logout screen, which is confusingly named Sign In but doesn’t matter):
Here is what the detail of the fired tag looks like:
The problem is that, even after this tag fires, as I continue to browse the website, the activity (page views, etc) continues to be tracked and associated to a known person in Customer.io (the person who was identified previously) so Customer.io appears to not be “accepting” the _cio.reset() call -- shouldn’t future activity after _cio.reset() is called show up in Customer.io as anonymous activity?
The only way I can think to troubleshoot this is looking at the cookies stored. Both before and after the reset is called, there’s still a _cioid cookie showing up. Should this cookie go away automatically after _cio.reset() is called? Looking for help knowing how to debug this.
Best answer by JordanView original