Question

Data Pipelines - Customer.io generated events not showing up in source

  • 15 February 2024
  • 1 reply
  • 55 views

Hi, 

 

Just started playing with Data Pipelines. One thing I’m looking to do is get an event that is generated by a campaign in Customer.io or by manual action on used in Customer.io (for testing)  to show up in one of the sources so that I can forward it to a destination. Neither of the two Customer.io sources that I got by default. In the ‘Journey: API Action’ source I only see events that come in to customet.io through the ingest API and in ‘Journeys: Message Metrics’, I only see email delivery stats (somewhat expectedly based on the name. 

The docs (https://customer.io/docs/cdp/sources/semantic-events/cio-journeys/) seem to imply that it should be possible to get any event that appear in the journey stream of a user but that does not seem to be the case. Am I misreading the docs or missing something else? 

Thank you!


1 reply

Userlevel 4

Hi @gmateva 

For events that you’re creating using a Send Event action in campaign workflow bypasses the Track API (of Journeys as a source) and so those items are inaccessible if you want to send those to non-Customer.io Destinations. We have an open request for a feature like this that our team is tracking feedback on and I have upvoted it on your behalf so that our product team knows this is something that would be useful to you.

At the moment, as these events https://customer.io/docs/cdp/sources/semantic-events/cio-journeys/ are sent from your Customer.io Journeys source (because they call on our Journeys Track API, which is a source), as well as the Message Metrics: https://customer.io/docs/cdp/sources/connections/cio-journeys/

So as a workaround, you could consider using a webhook action in the campaign instead to send the event to your Customer.io track API, which will allow you to send the events to other destinations. 

I hope this helps! ◡̈ 

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