We are using the data pipeline feature with a connector to Hubspot as a destination. It’s very convenient, but we are facing the following problem. The connection to Hubspot is authorized by oAuth: a window pops-up when we can login to Hubspot in order to authorize the connection.
However, the oAuth token expires regularly. When this happens, there is no email send by customer.io to tell us so. It’s only by navigating to this specific connection in customer.io that one gets to see an error message: “There seems to be an issue with your token. Please re-authorize your connection.” Only then can we re-authorize it: it cannot be done proactively.
So in short, the connection will fail regularly because tokens expire, the connection has to fail before it can be reauthorized, there’s no warning about the failure unless you check the page itself.
I am wondering if anyone else has experienced a similar situation with an Hubspot connector or other, and whether they were able to work around it. Thank you.