API Limits

Hey Alex,

It’s probably worth mentioning that the ‘limit’ is a soft limit in the sense that we don’t actively throttle your traffic or drop any calls if you exceed it. We request a fair use rate of 100/s, and we’ll reach out to you if you do exceed this.

While you can’t adjust this yourself, it’s something that we always want to hear about so that we can understand your needs and work on a solution with you. Is there a specific reason that you need to exceed the fair use rate?

Best,

Nat

(VP of CX @ Customer.io)