Hello
When I enter the url address, CU can find the form, but no data is transferred from the form when it is used.
Maybe it's just me who hasn't quite understood the full setup with data from a form into CU.
Thanks :)
Kim Liljehult - Denmark
Hello
When I enter the url address, CU can find the form, but no data is transferred from the form when it is used.
Maybe it's just me who hasn't quite understood the full setup with data from a form into CU.
Thanks :)
Kim Liljehult - Denmark
Best answer by Ramy
Hi Kim!
Thank you for posting to our Community! Sure happy to help you here!
It sounds like you’re trying to connect your form by scanning it, for that setup to complete, you also want to make sure you have added the custom forms JavaScript snippet to your site. It is also worth noting that Customer.io can scan most forms that use the <form>
tag, as long as your form is not inside an <iframe>
and your form fields have name
attributes.
I hope this is helpful, Kim! Please let us know if this resolves your troubles!
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