Hi. I’m attempting to create a workflow that is essentially these three steps:
In Braze I know you can set rules on event triggers such as event-received-at-least-n-times and event-received-less-than-n-times. Does customer.io have an equivalent way of structuring this logic or is it on me to send a different event for the second occurrence?
Thanks
Best answer by Penny
Hi
It isn’t quite the same in Customer.io and we can’t do this from within the workflow. But as an easy workaround we can create a data-driven segment to look for whether a specific event has been performed 2 times (and if you want, you can specify a timeframe as well).
Here’s a quick example:
Within the workflow, in Step 3, you can use a True/False branch to check if the person belongs in the above segment to determine if they should get email C.
I hope this helps to get you moving along in the right direction! ◡̈
Best,
Penny
Hi
It isn’t quite the same in Customer.io and we can’t do this from within the workflow. But as an easy workaround we can create a data-driven segment to look for whether a specific event has been performed 2 times (and if you want, you can specify a timeframe as well).
Here’s a quick example:
Within the workflow, in Step 3, you can use a True/False branch to check if the person belongs in the above segment to determine if they should get email C.
I hope this helps to get you moving along in the right direction! ◡̈
Best,
Penny
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