I have a few questions:
-
As we know, Customer.io only stores our events for 30 days, and data beyond that period is no longer accessible. Could you confirm if there's an option to extend the retention period?
-
We have created two campaigns for email migration from Mailter to automate emails on customers who last visited beyond 3 days. We capture the timestamp using the built-in
event_timestamp
field in Customer.io. Do you see any concerns with this approach? -
How can we backfill the event timestamp for our new or old events through Customer.io? Since we are working on migrating more emails to Customer.io, we’re wondering if there's a better way to handle this.
Looking forward to your insights.
Best,
Zoey