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How to exclude in-app messages from a certain URL


Hi Everyone,

 

I’m trying to prevent in app messages from appearing on our user’s log in screens. I wanted to add a rule that prevented them from appearing on our url . For example “company.com/login”. 

How would I create that rule in a campaign?

 

Thank you

Best answer by debbie_otua

Hey @Sean B 
 

While you can specify which page the message should be displayed (or set it to all pages by not selecting a page rule), I'm afraid in-app messages can't be configured to exclude specific pages. We have an open request for a feature like this so I have added your "vote" to it so that our Product team knows this is something that would be useful to you.

I apologize for not having a solution for you today, Sean. Thanks for reaching out!
 

 

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  • 20 replies
  • Answer
  • November 1, 2023

Hey @Sean B 
 

While you can specify which page the message should be displayed (or set it to all pages by not selecting a page rule), I'm afraid in-app messages can't be configured to exclude specific pages. We have an open request for a feature like this so I have added your "vote" to it so that our Product team knows this is something that would be useful to you.

I apologize for not having a solution for you today, Sean. Thanks for reaching out!
 

 


  • Author
  • Novice
  • 2 replies
  • November 1, 2023
debbie_otua wrote:

Hey @Sean B 
 

While you can specify which page the message should be displayed (or set it to all pages by not selecting a page rule), I'm afraid in-app messages can't be configured to exclude specific pages. We have an open request for a feature like this so I have added your "vote" to it so that our Product team knows this is something that would be useful to you.

I apologize for not having a solution for you today, Sean. Thanks for reaching out!
 

 

How would I set the pages for it to appear on? How do I set the page rule?


Jordan
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  • 40 replies
  • November 1, 2023
Sean B wrote:

How would I set the pages for it to appear on? How do I set the page rule?

 

Hello 👋

 

How to set those rules is showcased in this part of the docs: https://customer.io/docs/journeys/send-in-app-message/#page-rule

 

Let us know if you have any follow-up questions! 😊


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