When removing an exit block from a workflow I'm creating, I notice that the customer.io has suggested a reconnecting points where the path can be reconnected to its parent branch.
The problem is that I am unable to choose other rejoining points!, specifically when the other paths are combined back into one path.
Furthermore, how the customer IO defines the reconnecting points is unclear. So, how do customer IO define the reconnecting points?
Best answer by Ryan_cio
Hi there! đź‘‹
We allow you to reconnect anywhere under the parent branch - the options shown when you click “delete exit” will be all of the ones that are available to you. You can see an example in the gif on this page here: https://www.customer.io/docs/branches/#exit-block
If you believe you should be able to connect your path to a certain point, send a screenshot through to clarify where you’re trying to do this and we can take a look at why you might be limited to certain reconnection points!
Thanks,
Ryan
Hi there! đź‘‹
We allow you to reconnect anywhere under the parent branch - the options shown when you click “delete exit” will be all of the ones that are available to you. You can see an example in the gif on this page here: https://www.customer.io/docs/branches/#exit-block
If you believe you should be able to connect your path to a certain point, send a screenshot through to clarify where you’re trying to do this and we can take a look at why you might be limited to certain reconnection points!
Thanks,
Ryan
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