Is there a checklist somewhere for my workflows in Customerio?
Solved
Checking campaigns before sending
Best answer by Rachel
Hey there, It can be daunting to launch a campaign, use this checklist to ensure everything is prepped and ready to launch:
General
- [ ] Is the campaign name easily searchable or follow a naming convention for your company
- [ ] Is there a description & tags so that the rest of your team knows the purpose of the campaign
Audience
- [ ] Do the Trigger and Filter conditions capture the group of profiles you hope to capture
- [ ] Is the Frequency correct for how often profiles go through a campaign (if you are unsure, reach out to your CSM or Technical Support to check)
- [ ] If leveraging a Subscription Center, check the topic set to match the campaign's content. Remember sending to unsubscribed profiles should only occur for transactional messaging.
Goal and Exit
- [ ] Check that the Goal and Exit conditions are not in conflict - profiles don’t exit before being able to convert.
Workflow
- [ ] While it may seem tedious (depending on the size of your campaign), double-check logic in each workflow item.
- [ ] Is the from address, subject, and pre-header correct
- [ ] Are all elements rendering correctly
- [ ] Check for any liquid errors
- [ ] Do links render to the correct URL
- [ ] Do images contain ALT Text
Have other items to add to this list? Leave a comment below.
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