Can I set up universal links?

Hi Jeff, thanks for posting in the Customer.io community!

Universal links can be used within Customer.io, but you’ll need to make sure that two things are set:

• that the liquid link_id={% cio_link_id %} is being added as a parameter to the link
  ex: https://customer.io/docs/?link_id={% cio_link_id %}
• and that the class ‘untracked’ is being included either within the individual link settings, or a as a setting for the message being sent. 

Resource: https://customer.io/docs/universal-links/#first-configure-any-universal-links-to-be-untracked-in-our-system

From there, you’ll need to make sure that your app retrieves the generated link id and include that within the POST request back to your Customer.io account so that we can properly attribute the click. 

If you’re still running into issues, please reach out to support from your account and we’ll be happy to take a closer look for you.