Question

Account can't login in

  • 22 April 2024
  • 2 replies
  • 28 views

My old account seems to be gone and I can't log in, so I've re-registered an account. May I ask what's going on here?

My account and password are correct.


2 replies

Userlevel 4

Hey Jones, 

it might be that the trail expired and CIO deleted your account. Have you checked your spam folder? There should be an email with a notification. CIO does not have a free tier.

In case you are paying for two accounts now, I definitely advise you to contact the support via email. You can do so by clicking on the question mark icon on the upper right part in your account.

 

Best, 

Felix 

Thank you, Felix.

Reply