Hello, what happens is that I deleted some contacts from the customer.io database, and some of these people I have to upload them again, it turns out that some of these people before deleting them were already in segments that were automatically updated, how do I upload again the database that I deleted and that automatically the people are again in the segments they had before deleting them?
how do I upload again the database that I deleted and that automatically the people are again in the segments they had before deleting them
Userlevel 2
Hi Natalia,
Byron here from the Customer.io support team đź‘‹
Once a profile is deleted, the data and history for that profile is deleted and non-recoverable. As long as you did not suppress the identifiers during the delete, you can create a new profile using the same identifiers and apply as much of the data you have about the deleted profile to the new profile, using a CSV import or another method: https://customer.io/docs/journeys/identifying-people/#ways-to-add-people. This can help you match conditions that check for profile or event data, as long as you can backfill the data to your new profiles.
Unfortunately, there won’t be a way to tie any delivery info to the new profiles, so if your segments are checking to see if a particular message was sent or opened by a profile, you won’t be able to add the new profiles to the segments without the profiles meeting the new conditions again.
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.