Question

App badge count for push notifications on iOS

  • 6 February 2024
  • 1 reply
  • 30 views

I am migrating from Expo Notifications to customer.io in my React Native app, where unread badge counts already work. I don’t see any documentation on customer.io about the badge count. Expo requires me to manually manage the count as a background task. I sent myself a test customer.io push notification, but the badge count doesn’t update. My expo background task also doesn’t seem to pick up the customer.io push notification.


1 reply

Userlevel 4

Hi @ypgrandstand 

At the moment, our SDKs don’t handle this.

For iOS, we only support values from badge in payload. If you want to set custom value/increment number manually, you can do it by adding code as suggested in this answer.

We have an open request for a feature like this that our team is tracking feedback on and I have upvoted it on your behalf so that our product team knows this is something that would be useful to you.

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