Question

Problems with segment conditions and relationships

  • 8 February 2024
  • 1 reply
  • 23 views

Hi!

I have a person X (student) related to 2 courses:

  • Course with attribute code: MATH and relationship attribute grade: 90. This means that the student got 90 points in math. 
  • Course with attribute code: GEO without the relationship attribute grade (it doesn't exist). This means that the student hasn't been graded in geography yet.

I created a segment with all of the following conditions:

  • Courses attribute code is equal to MATH.
    AND
  • Relationship attribute grade does not exist.

The person X is matching the criteria and it's included in the segment, but it should not. I just want to select the students that haven't been graded in math yet.

What am I doing wrong?

Thanks in advance!
 

 


1 reply

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Hi @SuecoMarcus 👋

Thank you so much for reaching out here. My name is Aaron and I’m with the Customer.io support team. I just wanted to let you know that we received your customer support ticket and we’ll be taking a closer look there, so please be on the lookout for an email from us soon.

 

Thank you for your patience!

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