Question

How can different emails be associated with each other?

  • 16 November 2023
  • 2 replies
  • 18 views

Hello, 

 

An existing email address of a customer is associated with my test email and is now receiving attribute updates when I’m making changes in my account and declining updates when they are making changes to their account. How would I go about fixing this? 

 

 


2 replies

As an update, it looks like this one email keeps updating based on my new test account too. 

 

Userlevel 2

Hi there,

This is Byron from the technical support team. We’d like to take a closer look at this issue. Could you please email us at win@customer.io and share a link to the profiles you’re viewing, along with enabling support access for us? 

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