Hi Ricky,

It looks like that text may be part of the preview text and possibly coming from the alt text of an image in the body of your email.

You can add a custom header to hide the preview text, as described here: https://customer.io/docs/journeys/custom-preheader-text/. Can you give this a try and see if it resolves the issue?

I tried it, but it's not what I wanted, I just need to take out an extra word.

@Ricky please check Alt text added to the logo or main image. It might be that a word banner is added there. Simply remove it from there.

However, Byron’s suggestion to use pre-header is a pro tip! 

I think this could work, but I can't find where you do it? 

@Ricky are you using an HTML template or building the email using inbuilt Drag’n’drop editor?

Were you able to figure this out? What has been shared already is a good order of operations:

1. If you’re using the drag and drop editor, there is a spot for “Preheader text” where you can fill in. I would make sure to use whitespace at the end of it to give the email a clean look and prevent any additional text from showing up at the end of your preview text. Here’s a tutorial on how to do this
2. If you’re using a coded email, you’ll need to add a couple of lines of code right below the opening body tag. Here’s a tutorial for that
3. Method 1 or 2 should work. I don’t think you have to remove the alt text but that could be a way to do it if you can’t figure it out.