Hi there -
I use Segment to pipe my data in to c.io. When I call identify, if a user’s email has changed, it is a normal identify call, and I expect c.io to just update the email address of the user. This is what’s happening in mixpanel, for instance. But in c.io I noticed that it’s actually creating a new user, and it is not setting ID (my app’s ID), because a user already exists with that ID.
Is there some way I need to tweak these identify calls to accomodate this?
Best answer by PennyView original