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in apps message is not shown in chrome browser

  • 21 May 2023
  • 1 reply
  • 137 views

Hi there!
i faced a problem where in apps message is working well in firefox browser.
but it is not shown in google chrome.
have someone faced similar problem ?
any suggestions?
thanks )

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Best answer by jonpalustre 22 May 2023, 10:24

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Userlevel 1

Hello there,

Is this happening on any Google Chrome browser you’ve tested it with? I suspect that there could be some adblockers installed on the Chrome browser you’ve tested it with. I'm afraid that with don't have full control on adblockers at the moment. We've come across cases where the snippet is being blocked on the recipient's end when they have some type of adblocker in their browser in place. We can't guarantee in-app messaging to work for situations where an ad-blocker in an end-user's browser is installed as it could prevent events from being recorded.

The same would be true if an end-user has JS disabled in their browser, or has network filtering in place that blocks requests to our domains. There's always a chance that the message will be blocked by ad or script blockers in an individual user's browser. If this isn’t the case, please reach out to our Support team so we can investigate on this further. Thanks! 😊

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