Hi,
I inserted unsubscribe link into my footer but it doesnt work. I cant figure out why.
Is it because the template is not linked to any contact database yet?
Thanks.
Userlevel 2
Hi Bea,
This is Byron from the technical support team.
Can you please confirm what you used for your unsubscribe link? In the past, we have heard of a similar issue from other customers and the issue ended up being a hardcoded unsubscribe link, rather than our supported tags or our new subscription center tags.
Yes, I used a correct link but I found out what the issue was.
Since the broadcast was not yet linked to a contacts database then the test emails were not functioning properly. When I added a test database with all required fields linked in the email template only then the test emails worked correctly and the unsubscribe link as well.
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