Hi there,
Was wondering if it is possible to send and receive SMS messages with our customers through Customer.io? We are currently using Twilio and wondering if we can activate this somehow.
Thanks!
Best answer by Byron
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Userlevel 2
Hello!
The SMS integration between Customer.io and is managed through Twilio and the default functionality is to send outgoing messages only.
It is possible to receive and reply to SMS through Twilio for 1:1 communications.
It’s also possible to send the reply data to customer into via a webhook from Twilio which could be captured in a webhook campaign to trigger certain automations via campaigns, but CIO isn’t designed to create 1:1 messages on the fly, like a rep typing a response.
Make is a highly visual, easy to use no-code workflow automation solution with pre-built connectors for over 1,500 SaaS solutions, including Customer.io and Twilio.
You can build simple or complex workflows and can use if/then/else branching as well as array manipulation and iteration. All without needing to write a single line of code!
You could even combine this with AI tools such as OpenAI, Anthropic Claude, Eden AI or Jasper.ai to automatically create your SMS content.
Make has a free (forever) plan that's suitable for small workloads. Paid plans start at $9/month.
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