We would like to start sending SMS messages, how can we do that?
Best answer by Maddie
View originalWe would like to start sending SMS messages, how can we do that?
Best answer by Maddie
View originalHi Grace,
Thank you for asking, I’m happy to help!
These steps are best to follow first to get your account ready to send SMS messages:
Then you’ll need to add the phone numbers to your People’s profiles and make sure they are in the E.164 format. You can read more on this here.
If you already have phone numbers saved in your People profiles, but they are not in the right format... I highly recommend this community post to see how to change those.
Then you’ll be ready to add SMS messages to your workflows or create a broadcast as an SMS.
Before sending these to your customers, I recommend using the ‘Send test’ option to check the SMS looks how you intend it to.
Please let us know if you run into any issues or have other questions, otherwise, I hope this has pointed you in the right direction to start sending SMS messages!
- Maddie
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