Hello! I know there must be a way to accomplish this, but I’m at a loss.
I have a customer database that automatically flows into Customer.io. After a visit, we automatically send a review request via an automation. The review request links to our Google Business Profile page, where they are prompted to review us. That part is easy.
What I can’t figure out is how to track the actual reviews. In customer.io I can track who clicks the “Review us!” button in the email, but that doesn’t necessarily mean they have left a review. Once they click on the button, I can’t track their actions on the Google Business Profile page, so I don’t know which users actually have gone through and actually reviewed us.
So what I’d really like the full automation to do is:
1) Send review request
2) User clicks the ‘review us’ button, and leaves a review
3) Somehow track which users actual leave a review and send that automatically back into Customer.io so that we can update an attribute showing that they have left a review
4) Which will allow me to send a thank you email.
I tried looking at integrating GBP with CIO via Zapier, but I couldn’t quite get it all to work. How can I accomplish this?!?
Thanks in advance for any insights!
Mike
