Hello!  I know there must be a way to accomplish this, but I’m at a loss.

I have a customer database that automatically flows into Customer.io.  After a visit, we automatically send a review request via an automation.  The review request links to our Google Business Profile page, where they are prompted to review us. That part is easy.

What I can’t figure out is how to track the actual reviews.  In customer.io I can track who clicks the “Review us!” button in the email, but that doesn’t necessarily mean they have left a review.  Once they click on the button, I can’t track their actions on the Google Business Profile page, so I don’t know which users actually have gone through and actually reviewed us.

So what I’d really like the full automation to do is:
1) Send review request
2) User clicks the ‘review us’ button, and leaves a review
3) Somehow track which users actual leave a review and send that automatically back into Customer.io so that we can update an attribute showing that they have left a review
4) Which will allow me to send a thank you email.

I tried looking at integrating GBP with CIO via Zapier, but I couldn’t quite get it all to work.  How can I accomplish this?!?

Thanks in advance for any insights!

Mike