In-app messages are not clickable on iPhone Safari/Chrome

  • 24 January 2024
  • 1 reply

Hello! We noticed a problem with in-app messages on iPhone Chrome/Safari, the messages arrive and are displayed correctly, but when you tap on the message, opening the embedded link does not work. In- app message does not respond. There is no such problem on other devices...

1 reply

Userlevel 4

Hi Kate,


For your in-app messages, are you setting up your link as a Deep Link or Universal Link? For iOS devices, you might need to set up Universal Link for iOS in order for it to work correctly:

If you’re using the iOS SDKs, you’d also want to check on how your app is handling how universal links are being opened:

Hopefully, this will help move you along in the right direction!