Is it possible to retract and email sent from Customer.io? I need to unsend a message ASAP.
Possible to retract an email?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Thanks for reaching out.
Unfortunately, it's not possible to retract a message once it's been delivered to the email service provider. I did want to note that the one thing we could help with in some situations, is that we could stop the queue for any messages configured to send with a limit. Doing so would prevent any new messages from being sent, but once delivered we can not retract a message. In this case, I do not see that your latest send had a message limit applied.
I'm sorry I don't have better news for you today.