Question

Issues with False new subscribers

  • 4 September 2023
  • 1 reply
  • 20 views

Hi,

We are having issues with our "New People" (Subscribers) being added into CIO with no email address but with a customer ID. There are no names attached to these new false contacts either. I assumed that maybe it was a issues with our subscriber landing page but that hasn't fixed the issues. 

 

There are roughly 10 false contacts being added to one legitimate contact. Would love help in problem solving this as its creating a huge subscribed/People list but most are false.


1 reply

Userlevel 4

Hi @Jobe ,

In order to better help identify the underlying issue here, could you please open a help ticket via email to win@customer.io and mention this community thread so that our Technical Support Team can dig into this for you?

In your email, please also share a link to an example of the false contacts being added to the legitimate contact and/or any other false profiles being added. 

We look forward to hearing from you so we can assist further!

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