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Facebook API (HTTP source) 401 Unauthorized

  • 9 September 2023
  • 1 reply
  • 406 views

Hi, Im new with Customer.io Data Pipelines. When I try to send a Facebook Conversion Api event via HTTP source, I receive this response. (I tried with javascript SDK too).I cant see any place to put my facebook Api authorization token.I have sended all requiered fields.

{

"error": {

"message": "Invalid OAuth access token - Cannot parse access token",

"type": "OAuthException",

"code": 190,

"fbtrace_id": "AFCxWizWaqOquQ8JoUBPvw2"

}

}

 

Any help will be apreciate.

 

Thanks in advance.

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Best answer by Ryan_cio 11 September 2023, 09:30

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1 reply

Userlevel 2

Hi David,

Thanks for reaching out about this!

You should be able to set up your Facebook Conversions API destination with a “Pixel ID” which you can add to the “Settings” tab:

 

You can generate your Pixel ID from Facebook Events Manager.

If you continue to run into problems, send us a message to win@customer.io and we can take a look at your set-up.

Thanks,

Ryan

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