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Managing subscriptions

  • 24 August 2022
  • 3 replies
  • 139 views

Userlevel 1

Hello Everyone,

Is there a way of creating multiple subscriptions, so some of users may unsubscribe from promotional messages but remain subscribed to our product updates?

Thank you in advance for your help!

 

 

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Best answer by Rachel 22 September 2023, 22:51

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3 replies

Hey Esther,

The current recommendation for managing subscription types is covered in Customer.io documentation here - https://customer.io/docs/multiple-subscription-types/

This configuration relies on a subscription preference attribute which is generated via a self-hosted subscription page. This subscription setting is configured like any other profile attribute you pass to Customer.io but its status will be leveraged in campaigns for filtering.

I hope this is the info you’re looking for!

Userlevel 1

Hey Travis,

this helps a lot!

Userlevel 3
Badge +1

UPDATE: Customer.io now has a subscription center which will allow you to automate, segment and send to users signed up to custom topics (like promotional messages). 

 

Check out the documentation here: https://customer.io/docs/journeys/subscription-center/

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