Question

Segments not calculating properly

  • 5 June 2023
  • 3 replies
  • 44 views

Hi all - 

We have two types of objects: Publisher and Advertiser. People can be attributed to one or more of both of these.

I’m attempting to use the relationship to generate segments for people where relationships to these exist. But the calculation isn’t working right.

We have about 7,000 people, roughly evenly split between the two. But when I create a segment using ‘relationship to advertiser exists’, the segment only has 1,300 people in it. 

To test the fact that this is broken, I created another segment where relationship to advertiser does NOT exist, and clicked on some of those people..and can find many examples of people being caught by that segment who in fact do have a relationship to Advertiser.

Any ideas what could be happening here?


3 replies

Userlevel 4

Hey Jake,

that sounds weird. I would go ahead and report this since the feature is pretty new.

Userlevel 1
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Hi @jakesing 

Thanks for raising this question! Our Support Team will be in touch!

Hey Jake,

that sounds weird. I would go ahead and report this since the feature is pretty new.

Thanks! How would I do that? I was directed here when I reached out to support. 

EDIT: never mind, Debbie DMed me!

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