Question

CustomerIO does not recognize devices after migrating from version 2.x to 3.x

  • 23 April 2024
  • 1 reply
  • 16 views

I’ve just updated the SDK from version 2.x to version 3.x follow this documentation https://customer.io/docs/sdk/ios/whats-new/3.x-upgrade/. But CustomerIO does not recognize devices to send messages. I checked in the board and devices section is empty. I still see some event like `Attribute Change`.

Any one knows how to fix it ?
Thanks


1 reply

Hi there,

Byron here from the CIO support team. It looks like we’ll need some more info so that we can help you troubleshoot the issue. I’ve reached out to you via email with a reference to this thread. Looking forward to hearing back!

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