How can I add a link to an email body that allows customers to drop out of a specific workflow without having to unsubscribe from emails? We have a campaign that runs in our Production workspace. We’ve had requests for customers to not receive further communications from this campaign, but do not wish to fully unsubscribe from our mailing lists. Is this possible and if so, is there a set of instructions of how to set this up?
Option for customers to exit a workflow in a campaign
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It is possible to have people exit a campaign journey after clicking a link or button in an email. Doing so will require additional setup on your end, please take a look at the instructions below:
Before you make any changes to a live campaign, I recommend that you first review what will happen in this doc Campaign & Broadcast Changes documentation.