We are having trouble setting up in customer.io what is a basic function in our current app. We have a two sided marketplace with Restaurants and Customers. Customers can favorite restaurants in our platform and be notified when one of their favorites has an item for purchase.
- The trigger: This individual’s favorited restaurant listed a product.
- We have an event when the restaurant lists the product.
- We have who has favorited each restaurant.
- We are not finding a way to effectively set up a campaign where the person who triggers the event is NOT the person who is messaged.
Any assistance/insight would be greatly appreciated!