Question

How to create an in-app message that customer can fill-in their reply

  • 30 October 2023
  • 1 reply
  • 50 views

Hi guys,

 

Any way we can create an in-app message that customer can fill-in/type in their opinions in that pop-up 


1 reply

Userlevel 2

Hi Katenn,

 

At this time, it’s not possible to add a form directly inside an in-app message that would enable recipients to input unique values.

 

There are a couple of pre-built components that offer multiple choice surveys that you can consider using (https://customer.io/docs/journeys/microsurveys/).

 

Otherwise, you could consider adding a button that links out to a form on your page or in your app, and optionally connect the form to your workspace to send the data back to your workspace. (https://customer.io/docs/journeys/connected-forms/)

 

Here are a couple of examples of the pre-built survey components:

 

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