How to create an in-app message that customer can fill-in their reply

Hi Katenn,

At this time, it’s not possible to add a form directly inside an in-app message that would enable recipients to input unique values.

There are a couple of pre-built components that offer multiple choice surveys that you can consider using (https://customer.io/docs/journeys/microsurveys/).

Otherwise, you could consider adding a button that links out to a form on your page or in your app, and optionally connect the form to your workspace to send the data back to your workspace. (https://customer.io/docs/journeys/connected-forms/)

Here are a couple of examples of the pre-built survey components: