Hi @Stina 

There is currently a latency delay for In-App messages being sent, in particular for event-triggered campaigns, and the delivery landing for a profile to view within the respective App. This delay can usually range between ~5-20 seconds, in some rare cases a bit longer. 

Can you confirm if you sent it from an event-triggered campaign?

Yes, it’s a event that I would like to trigger. Is this something that is going to be fixed?

@Stina 

Thanks for confirming! I’m afraid we don’t have an exact timeline as to when it will be fixed but I will let our developers know you are also having experiencing this issue

Hi @Stina ,  Mau shared your feedback and as she mentioned, we’re looking at ways to extend the in-app functionality to support near-real-time event-triggered messages on devices.  In the meantime, if this works for your onboarding use case, there’s a work around using page rules that would allow the in-app to show immediately.  If you have questions about this approach or want to talk more about your use case, reply here or reach out to product@customer.io.

Thank you!