Message conditions in a workflow

  • 13 October 2023
  • 1 reply

Userlevel 2

If I have customers who re-enter a campaign, and the campaign has True/False Split Logic based on message conditions, will prior message logic from previous campaign apply? If so, is there any way to avoid this?


Best answer by SuperNat 13 October 2023, 01:23

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Userlevel 3

Regarding message logic, if you are using "if customer received X message" in an if/then branch, then the message itself will apply, regardless of the campaign. Therefore, if at any point the customer received "Message X", then it would apply here. In this instance, you could use cloned messages and label them separately for different campaigns as a workaround.